Software Upgrade/Activation Instructions
Application - Applicable TRITON, APOLLO, MODIS and SOLUS family of tools.
Use the following instructions to upgrade or activate diagnostic tool software. This will upgrade the diagnostic software on a customers diagnostic tool (sold unit) from a non-current software version to the current version.
ONLY full price and loyalty upgrades will have the option to "complete the upgrade later" via direct download direct on the diagnostic tool via Wi-Fi.
| 1. | Remove the micro SD card from the platform and insert it into your Chrome PC sales system laptop using a card reader. |
| 2. | On the Chrome sales system, select the Customers Record. |
| 3. | Click the Order button on the upper toolbar, to start an order, or select the order from the tabs, if you already opened it. |
| 4. | Start ScanBay (click the button). |
| 5. | Select "All Other Diagnostic Familes/Products" at the prompt, then Next. |
| 6. | Continue to follow the prompts, and select "Activate, Upgrade or Enroll in Prepaid Plan" at the prompt, then select Next. |
| 7. | Select the "Qualifying Software" choice from the available options displayed for the diagnostic tool (e.g.XX Diagnostic Tool Name - "Software Upgrade" - XX version number - "(Loyalty)") |
| 8. | Change the cost as needed, then select Next. |
| 9. | Follow the prompts, reviewing the sale terms and price, then select Next. |
| 10. | Choose any "Add-ons' requested by the customer, then select Next. |
| 11. | Confirm the customer order information, then select Next . |
| 12. | Accept the EULA, and then select Agree and Continue. |
| 13. | Check the order information onscreen before continuing. |
At this point you have the option to program the platform Now or Later.
| ● | to program Now, select Program Now and proceed to Step 14 |
| ● | to program Later, select Program Later and continue to read the following information |
| – | Program Later allows the customer to download and install the upgrade directly on their platform at a later time. |
| – | Your Chrome/ScanBay PC must have an Internet connection to proceed using the Program Later option. |
If you chose Program Later and had a successful Internet connection, ScanBay will finalize the transaction.
Stop - This concludes the upgrade process. Select Finish to return to the Chrome Sales System
If you did not successfully connect to the Internet, an error message will display.
To resolve the issue, you can perform a ScanBay Sync and ensure you have an Internet connection.
If you cannot resolve the issue or connect to the Internet, you can restart ScanBay and restart this process and choose Program Now.
| 14. | Programing Now |
Select Program Now to complete the upgrade now and finalize the transaction.
| 15. | Once programming is complete select Next |
| 16. | Click and Print the 'Whats New" coverage value document and give it to the customer, then click Finish. |
The invoice will now show the product number and description along with a total cost.
| 17. | Remove the micro SD card from your Chrome PC and insert it back into the same diagnostic tool. The diagnostic tool must be the same one that was used in the earlier configuration process. |
| 18. | Turn on the diagnostic tool, the installer application "Auto-starts". This will update the software license and install the current software. |
| 19. | When the install is complete, press Yes or the "Y" button to restart the tool. |
The upgrade is complete.
If needed, you can check the upgrade version to verify the upgrade, select Tools from the Home screen, then select System Information.
The software version number is displayed onscreen (typical screen shown).
